Refund Policy
1. Introduction
Car Rental Lebanon is committed to providing a reliable and transparent car booking experience for both customers and car rental offices.
This Refund Policy explains when refunds may be issued for bookings made through our platform.
By using CarRentalLebanon.com, you agree to the terms outlined below.
2. Eligibility for Refunds
A refund may be issued under the following circumstances:
a) Cancellation by the Rental Office
If a car rental office cancels a confirmed booking, the customer is eligible for a full refund.
b) Vehicle Unavailability
If the reserved vehicle is unavailable at the scheduled pickup time and no suitable alternative is offered, the customer may request a refund.
c) Payment Errors
Refunds may be issued in cases of duplicate charges or incorrect payments caused by technical or system errors.
d) Failed Transactions
If a payment is successfully deducted but the booking is not confirmed, the amount will be refunded.
3. Non-Refundable Cases
Refunds will generally not be issued in the following situations:
a) Customer-Initiated Cancellations
If a customer cancels a booking, refund eligibility depends on the cancellation policy of the respective car rental office.
b) Late Cancellations
Cancellations made within the restricted time frame defined by the rental office may not qualify for a refund.
c) No-Show
If the customer does not pick up the vehicle at the scheduled time without prior cancellation, no refund will be provided.
d) Completed Bookings
Once a rental period has started or a booking has been successfully completed, refunds are not applicable.
4. Refund Processing Time
Approved refunds are processed within 7–14 business days.
Refunds are issued to the original payment method.
Processing times may vary depending on the payment provider used, including but not limited to PayPal, Stripe, Razorpay, and other supported gateways.
Customers will receive a confirmation once the refund has been processed.
5. How to Request a Refund
To request a refund, customers must:
Contact our support team within 3-5 days of the booking date
Provide the booking reference number
Clearly explain the reason for the refund request
Submit any relevant supporting documentation if applicable
Our support team will review the request and respond within 2 business days.
6. Role of Car Rental Offices
Car Rental Lebanon operates as a booking platform connecting customers with independent car rental offices.
Each rental office sets its own cancellation and refund terms, which are displayed during the booking process.
7. Changes to This Policy
Car Rental Lebanon reserves the right to update or modify this Refund Policy at any time.
Any changes will be published on this page with an updated revision date.
8. Contact Us
For refund-related questions or assistance, please contact:
Car Rental Lebanon
📧 Email: support@carrentlebanon.com
🌐 Website: https://www.carrentlebanon.com